Service Promise

At Kotak General Insurance, we work as one team with a common purpose – to provide best-in-class service to our customers. You are at the centre of everything we do and we will work tirelessly towards ensuring that we meet and exceed your expectations in a fair and responsible way. We follow a set of service standards to ensure your issues are resolved in an independent and prompt manner. Below given is the maximum time which we would take to respond to those service requests as prescribed by IRDAI.

Service Maximum Turnaround Time
General
Processing of proposal and communication of decisions including requirements / issue of policy / cancellations 15 days
Obtaining Copy of the proposal 30 days
Post policy issue service requests concerning mistakes / Refund of proposal deposit and also Non-claim related service requests. 10 days
General Insurance – Motor Claims
Survey report submission 30 days
Insurer seeking addendum report 15 days
Claims concluded by the insurer within 30 days after receipt of final survey report and/or the last relevant and necessary document as the case may be
General Insurance – Health Claims
Claims concluded by the insurer 30 days from the date of last submission of last document by the customer
Claims concluded by the insurer (where investigation conducted by the insurer) 45 days from the date of last submission of last document by the customer
Grievances
Acknowledging a Grievance 3 days
Resolving a Grievance 15 days

To optimise our site experience on your handheld device, please hold your phone vertically.