Grievance Redressal By Kotak

If you aren't satisfied with the solutions provided to you, pick your city to find the details of the nearest Grievance Redressal Officer to escalate your complaint.
We'll do our best to help you sort out any issues as quickly as we can.

Select Location

Uday Pentapalllis

2nd Floor, Ceebros Centre, 39 Montieth Road, Egmore, Chennai - 600 008

Upendra Mehta

502-503, 5th Floor, Rembrandt Building, opposite Associated Petrol Pump, C.G.Road, Ellis Bridge, Ahmedabad - 380 006

Anil Poosarla

Al Samad Complex, 3-6-12 & 13, 3rd Floor,
Liberty Road, opposite TTD Bhavan,
Himayatnagar, Hyderabad - 500 029

Huneet Sethi/Kaushal Sharma

H - 78, 7th Floor, 23 Himalaya House, KG Marg, New Delhi - 110 001

Shivanshu Singhal

1st Floor, Shubhashri Pride, No. 41,
South End Road, Next to Bharthi Nursing Home,
Basavanagudi, Bengaluru - 560 082

Manish Kumar

Apeejay House, 15, Park Street,
Kolkata - 700 016

Athar Abbas

2nd Floor, Rohit Bhawan,
Sapru Marg, Lucknow - 226 001

Arvind Inamdar

Prime Center, Shivaji Nagar,
Model Colony, Pune Maharashtra - 411 016

Anand Kumar Soni

Vinay Bhaveya Complex, 4th floor,
CST Road, Kalina,
Santacruz – East Mumbai - 400 098

Grievance Redressal Process

If you are still not satisfied with the solutions you have been provided with, we request that you send your concerns to the following channels. We will acknowledge the receipt of your concerns and respond to you when we complete the investigation. Please provide your complete contact details and the policy details for us to get in touch with you.

  • 1

    Customer Care Officer

    Call us on 1800 266 4545 or write to us at care@kotak.com

  • 2

    Grievance Officer

    Write to us at grievanceofficer@kotak.com. After examining the matter, you will receive a final response from us, within 15 days from the date of receipt of your complaint

  • 3

    Senior Grievance Officer

    If you are not satisfied with the solution our Grievance Officer has provided you with, you can write to us at seniorgrievanceofficer@
    kotak.com

  • 4

    Chief Grievance Officer

    If you are not satisfied with the solution our Senior Grievance Officer has provided you with, you can write to us at chiefgrievanceofficer@kotak.com

If after having followed Steps 1, 2, 3 and 4, your issue still remains unresolved, you may approach the Insurance Ombudsman for grievance redressal.

Insurance Ombudsman Centres

The details of Insurance Ombudsman are also available on the website of
Governing Body of Insurance Council www.gbic.co.in and with our Grievance Officer (Location Manager)

Select Location

Contact Details

Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road,
Ahmedabad – 380 001.
Tel.: 079 - 25501201/02/05/06
Email: bimalokpal.ahmedabad@ecoi.co.in

Jurisdiction

Gujarat
Dadra and Nagar Haveli
Daman and Diu

Contact Details

Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, 1st Phase, Bengaluru - 560 078
Tel.: 080-26652048 / 26652049
Email: bimalokpal.bengaluru@ecoi.co.in

Jurisdiction

Karnataka

Contact Details

Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal - 462 003
Tel.: 0755-2769201 / 2769202
Fax: 0755-2769203
Email: bimalokpal.bhopal@ecoi.co.in

Jurisdiction

Madhya Pradesh
Chhattisgarh

Contact Details

Office of the Insurance Ombudsman, 62, Forest Park, Bhubaneswar - 751 009
Tel.: 0674-2596461 /2596455
Fax: 0674 - 2596429
Email: bimalokpal.bhubaneswar@ecoi.co.in

Jurisdiction

Orissa

Contact Details

Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017
Tel.: 0172-2706196 / 2706468
Fax: 0172-2708274
Email: bimalokpal.chandigarh@ecoi.co.in

Jurisdiction

Punjab
Haryana
Himachal Pradesh
Jammu and Kashmir
Chandigarh

Contact Details

Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 Anna Salai, Teynampet, CHENNAI - 600 018
Tel.: 044-24333668 / 24335284
Fax: 044-24333664
Email: bimalokpal.chennai@ecoi.co.in

Jurisdiction

Tamil Nadu
Pondicherry Town and Karaikal (in Pondicherry)

Contact Details

Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002
Tel.: 011 - 23239633 / 23237532
Fax: 011-23230858
Email: bimalokpal.delhi@ecoi.co.in

Jurisdiction

Delhi

Contact Details

Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015
Tel.: 0484-2358759 / 2359338
Fax: 0484-2359336
Email: bimalokpal.ernakulam@ecoi.co.in

Jurisdiction

Kerala
Lakshadweep
Mahe (a part of Pondicherry)

Contact Details

Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Near Panbazar Over Bridge, S.S. Road, Guwahati – 781 001
Tel.: 0361-2132204 / 2132205
Fax: 0361-2732937
Email: bimalokpal.guwahati@ecoi.co.in

Jurisdiction

Assam
Meghalaya
Manipur
Mizoram
Arunachal Pradesh
Nagaland and Tripura

Contact Details

Office of the Insurance Ombudsman, 6-2-46, 1st Floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad – 500 004
Tel.: 040-65504123 / 23312122
Fax: 040-23376599
Email: bimalokpal.hyderabad@ecoi.co.in

Jurisdiction

Andhra Pradesh
Telangana
Yanam and part of Territory of Pondicherry

Contact Details

Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005
Tel.: 0141 -2740363
Email: bimalokpal.jaipur@ecoi.co.in

Jurisdiction

Rajasthan

Contact Details

Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072
Tel.: 033-22124339 / 22124340
Fax: 033-22124341
Email: bimalokpal.kolkata@ecoi.co.in

Jurisdiction

West Bengal
Sikkim
Andaman and Nicobar Islands

Contact Details

Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001
Tel.: 0522-2231330 / 2231331
Fax: 0522- 2231310
Email: bimalokpal.lucknow@ecoi.co.in

Jurisdiction

Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar

Contact Details

Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054
Tel.: 022-26106552 / 26106960
Fax: 022-26106052
Email: bimalokpal.mumbai@ecoi.co.in

Jurisdiction

Goa
Mumbai Metropolitan Region (excluding Navi Mumbai and Thane)

Contact Details

Office of the Insurance Ombudsman, Bhagwan Sahai Palace, 4th Floor, Main Road, Naya Bans, Sector - 15, Gautam Budh Nagar, Noida,
U.P-201301
Tel.: 0120-2514250 / 2514252 / 2514253
Email: bimalokpal.noida@ecoi.co.in

Jurisdiction

State of Uttaranchal
Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur

Contact Details

Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna - 800 006
Tel.: 0612-2680952
Email: bimalokpal.patna@ecoi.co.in

Jurisdiction

Bihar
Jharkhand

Contact Details

Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 2nd Floor, C.T.S. Nos. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.
Tel.: 020-41312555
Email: bimalokpal.pune@ecoi.co.in

Jurisdiction

Maharashtra
Areas of Navi Mumbai and Thane (excluding Mumbai Metropolitan Region)

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