Claims Process

If you need to file a claim, you can do so by following the simple steps outlined in the video

  • Health Insurance
  • Car Insurance

 

  • Watch claims video
OR

Click below to view step-by-step process chart for Health Insurance

Watch video to know about Car Insurance claim process

  • Cashless Claims
  • Reimbursement Claims
OR

Click below to view step-by-step process chart for Car Insurance

Step by step process

Motor insurance

Health insurance

Call 1 800 266 4545 (8 a.m. – 8 p.m.) or submit Claim Intimation Form to intimate us about your claim with your policy details

  • Cashless claims @
    our network garages
  • Re-imbursement
    claims

Vehicle inspection will be conducted within 24 hours (if claim is reported on a working day), or on the next working day (if reported on a Sunday/public holiday)

All relevant documents to be submitted in accordance with terms & conditions

Cashless confirmation and settlement done directly at preferred network garage

Pay deductibles as per policy terms & take delivery of your vehicle

Vehicle inspection will be conducted within 24 hours (if claim is reported on a working day), or on the next working day (if reported on a Sunday/public holiday)

Repair vehicle and take delivery once you pay all the bills

Payment will be initiated within 7 days of receipt of all relevant documents in accordance with terms & conditions.

  • Cashless claims @
    our network hospital
  • Re-imbursement
    claims

Intimate us at 1800 266 4545 or care@kotak.com

Settle all bills at the time of discharge and collect all relevant documents.

Submit all original documents and completed claim form within 30 days of discharge from hospital.

Post document verification, claim will be processed within 15 days.

Please Note: All claims would be processed subject to Policy terms and conditions.
Please read the Policy wording and Policy schedule carefully.

Register a claim

To optimise our site experience on your handheld device, please hold your phone vertically.